The following are the terms of service in ordering a tour package from us. We recommend that you carefully read the terms and conditions below before registering. By making a reservation and payment, you are deemed to have understood and accepted the conditions below.
You can make a deposit of 40% of the price of the agreed tour package and the remaining payment will be paid one week before your departure or when you have arrived in Labuan Bajo. All currencies will be converted to our local currency, your currency exchange rate to Indonesian currency (IDR) will be based on the value of your currency purchase to the Indonesian currency exchange rate.
Please contact us immediately if you want to cancel.
Order cancellation information:
- Order cancellations can only be made three weeks before your arrival (from the date of deposit). Your deposit money will be deducted by 10% as compensation for the company and the rest will be sent back to you.
- We do not cover the costs incurred from booking airline tickets and hotels that you have ordered due to cancellation of services that you have done to us.
We advise all travel participants who will order our services so that they have their own special insurance that covers outdoor activities because our company is not responsible for injuries caused by mistakes made by participants who do not comply with the rules during the trip delivered by the guide. And please check your health before vacationing with us.
We will try our best to serve you and make your trip satisfied. We will try to find out all the best alternatives that are suitable for your tour, but we do not accept natural disaster liability, injury, damage, loss, delay or rescheduling from airlines, negligence, unexpected weather, additional costs (excess baggage, etc.), and irregularities are beyond our control.
Our customer service is available to you from 08:00 – 22:00 (GMT). Every request please send us an email to fulfill your request for your holiday to Komodo and Flores Island in Indonesia. You can also order and ask for other information through our official telephone numbers and WhatsApp.